Shipping & Delivery

Shipping Times :

We offer Free Standard Shipping with an estimated delivery time of 10-25 business days. However, most orders typically arrive within 10-15 business days once they are shipped.

Please note that all orders will be dispatched from our warehouse within 1-5 business days. During peak periods, such as holidays or sales events, please allow for up to 7 business days for dispatch.

Customs Inspection :

Please be aware that customs may inspect packages for safety purposes. For more information, feel free to contact us at support@felvoria.com

Clearance/Customs Delays :

Please note that all shipping times exclude clearance/customs delays, which in rare cases may extend shipping times up to 40 days

Delayed Orders :

Orders that are Not Found, In Transit, Pending, or Expired with more than 60 days from the purchase date are eligible for free of charge re-shipment or full refunds. However, we will not be liable for delayed shipments in cases where external factors beyond our control, such as epidemics, strikes, transportation limitations, or natural disasters, occur.

Lost/Missing Packages :

We cannot be held liable if an incorrect address is provided during the checkout process. It’s crucial to ensure that both your billing and shipping addresses are accurate before finalizing your order. However, if an error is made on our part, we will take full responsibility for the original order at no additional charge.

Order Changes/Cancellations :

Changes or cancellations to your order can be made within 24 hours of purchase or before the order is shipped. After this period or once the order has been shipped, it cannot be changed or cancelled.

If you have any further questions or concerns, please feel free to reach out to us, and our dedicated customer service team will be more than happy to assist you.